General conditions
GENERAL TERMS AND CONDITIONS OF BOOKING
Theses General Terms and Conditions of Booking (hereinafter, Terms and Conditions) shall govern the commercial relationship between HOMEINCALPE INVEST S.L. and the user or customer as a result of the booking made via the forms provided by HOMEINCALPE INVEST S.L. for this purpose on its website: https://www.homeincalpe.es
Bookings made via the websites of HOMEINCALPE INVEST S.L. shall imply the explicit acceptance by the customer or website user of these Terms and Conditions, as well as of the terms and conditions of use for browsing websites owned by HOMEINCALPE INVEST S.L.
These Terms and Conditions shall apply without prejudice to the application of the corresponding legal regulations in each specific case. The General Terms and Conditions of Booking govern the online commercial relationship between HOMEINCALPE INVEST S.L. and the user or customer, in accordance with legal provisions, in particular, Law 7/1998, of 13 April, on General Terms and Conditions of Contracts; Law 3/2014, of 27 March, approving the revised text of the Law for the Protection of Consumers and Users; Law 15/1999, of 13 December, on the Protection of Personal Data; Law 7/1996, of 15 January, on Retail Trade; and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce. HOMEINCALPE INVEST S.L. reserves the right to make the amendments it deems appropriate to the General Terms and Conditions, without prior notice. These amendments may be made, by means of its websites, in any manner permitted by law, and shall be enforceable for as long as they are posted on the website and until they are duly modified by subsequent amendments. However, HOMEINCALPE INVEST S.L. reserves the right to apply, in certain cases and as it deems appropriate, Specific Terms and Conditions of Booking, with preference over these General Terms and Conditions, which it shall announce in due time and proper form. Pre-booking information HOMEINCALPE INVEST S.L. hereby informs that the booking procedure used on its websites is detailed in the corresponding section on the confirmation of bookings. In addition, users may access the Terms and Conditions of Use on said websites. For bookings made with HOMEINCALPE INVEST S.L. on its website, the user or customer explicitly declares to know, understand and accept said Terms and Conditions of Use and the General Terms and Conditions of Booking. Likewise, the user declares to be of legal age, to have the sufficient legal capacity and to act accordingly when accessing the websites of HOMEINCALPE INVEST S.L. and booking accommodation on them. The user is responsible for appropriately and confidentially handling the username and password received when signing up as a customer, and may not transfer them to another person.
BOOKING PROCEDURE
Booking details and quoted rates
In compliance with current regulations, and in particular Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, HOMEINCALPE INVEST S.L. provides details of all potential bookings, features and rates in the corresponding section on the confirmation of bookings. However, HOMEINCALPE INVEST S.L. reserves the right to withdraw, replace or change the details provided to its customers via its website, by simply changing the content of them. In this way, the products and/or services provided at any time by the website of HOMEINCALPE INVEST SL shall be governed in each case by the General Terms and Conditions in force. The company shall also be entitled to withdraw access to the aforementioned products and/or services, at any time and without prior notice. Indication of rates. Each property offered on the website shall indicate its rate and whether or not it includes VAT and any other tax which may be applicable. The rates indicated on the screen shall be valid at all times, except for any typographical error. If the rate is different due to the reason stated above, HOMEINCALPE INVEST S.L. shall notify the customer by email prior to taking payment for the booking.
Availability.
The availability of properties offered by HOMEINCALPE INVEST S.L. on its websites may vary depending on customer demand. Although HOMEINCALPE INVEST S.L. regularly updates its database, the property requested by the customer may already be booked at that time. In this case, HOMEINCALPE INVEST S.L. shall inform the customer by email about the non-availability of the property.
Payment methods.
HOMEINCALPE INVEST S.L. requests the credit card details of the person making the booking on its website in order to guarantee said booking. The customer may pay the amount of their booking in any of the following ways. Please state your preference during the booking process: - VISA or MASTERCARD credit card. All transactions involving the transfer of personal or bank details are made using a secure environment with an SSL (Secure Sockets Layer) server. Any information provided to us is transferred in encrypted form over the Internet. Likewise, your credit card details are entered directly into the bank's website via its POS (Point of Sale) terminal and are not entered or recorded in any server of HOMEINCALPE INVEST S.L.
When paying with VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a validation code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which guarantees extra security during the transaction. This payment method is valid only on the website. If the purchase amount has been charged fraudulently or wrongfully using a credit card number, the cardholder may demand immediate cancellation of the charge. In such a case, the corresponding debit and credit entries shall be returned to the provider's and cardholder's accounts as soon as possible. However, if the purchase has actually been made by the cardholder and the demand for repayment is not due to the right of compensation or termination and, therefore, the cancellation of the corresponding charge has been unduly requested, the cardholder shall be required to reimburse HOMEINCALPE INVEST S.L. for damages caused as a result of said cancellation.
Cancellation of the booking.
In the event of cancellation of the booking by the customer, the cancellation will be free till 10 days before of arrival dat, and from 10 days 1 night will be charge. This penalty is clearly mentioned in the description of each property and also in the booking confirmation email. Cancellation of the booking shall be made by email to reservas@homeincalpe.es Cancellations shall always be communicated in writing by means of an email. If, due to force majeure, the booked apartment is not available, our company shall offer you a property with exactly the same features. If no alternative can be offered, the booking shall be cancelled, and the amount paid for the booking shall be refunded.
Changes to the booking.
Changes to the booking are always subject to availability and to the maximum capacity of the property in question. If the change entails an increase in the price of the booking, said increase shall be paid by the customer. If the change entails a reduction in the price of the booking, it shall be processed as a cancellation in order to refund the difference. To change a booking, please send an email to reservas@homeincalpe.es, attaching the copy of the booking confirmation email.
Compensation.
As set out in Article 103 of Law 3/2014, of 27 March, approving the revised text of the Law for the Protection of Consumers and Users, the provision of services or goods which are tailored or clearly personalised to the consumer's specifications, or which, by their nature, may not be returned or may rapidly deteriorate or expire, are exempt from compensation. DATA PROTECTION Pursuant to current regulations on the Protection of Personal Data, please note that your data shall be incorporated into the processing system owned by HOMEINCALPE INVEST S.L. with tax code B5497682 and registered office at calle José MarÍ Ruiz Pérez-Águila nº 2 bajo 03710 Calpe Alicante, in order to facilitate, streamline and comply with the commitments established between both parties. In compliance with current regulations, HOMEINCALPE INVEST S.L. would like to inform you that data shall be retained for the period strictly necessary to comply with the aforementioned provisions. HOMEINCALPE INVEST S.L. would also like to inform you that it shall process your data in a lawful, faithful, transparent, suitable, relevant, limited, accurate and up-to-date manner. For this reason, HOMEINCALPE INVEST S.L. undertakes to adopt all reasonable measures so that any incorrect data is erased or rectified without delay. In accordance with the rights granted by the current regulation on data protection, you may exercise your rights to access, rectify, restrict, erase, transfer and object to the processing of your personal data, as well as your right to withdraw your consent to process said data, by writing to the postal address indicated above or sending an email to reservas@homeincalpe.es You may also contact the competent Supervisory Authority to lodge a complaint if you deem it appropriate.
APPLICABLE LEGISLATION AND JURISDICTION
Likewise, HOMEINCALPE INVEST S.L. reserves the right to pursue the civil or criminal actions which it deems appropriate due to the improper use of its website and content or due to the breach of these Terms and Conditions. The relationship between the user and the provider shall be governed by legislation which is current and in force in Spain. Should any disputes arise, the parties may subject their conflicts to arbitration or resort to ordinary courts and tribunals, complying with the standards on jurisdiction and competence on the matter. The registered address of HOMEINCALPE INVEST S.L. is in Calpe Alicante, Spain.